Support desk

Every client email lands here as a ticket, gets assigned, and your reply emails straight back to them. Nothing falls through the cracks — and nobody has to forward anything.

✉ Client emails support@balarmediagroup.com.au → becomes a ticket here → team replies → client gets the reply by email. The whole thread stays on the project.

Tickets 4 open

Sarah — Coastal Dental9:14am

Contact form not sending to our inbox

📁 Coastal Dental website · NEW

Mike — Hinterland LawYesterday

Can we add a new team member photo?

📁 Hinterland Law · OPEN · Van

Jess — Bloom Florist2 days ago

Invoice question

📁 Bloom Florist · WAITING · Inge

Tom — Reef Plumbing3 days ago

Site is live - thank you!

📁 Reef Plumbing · CLOSED

Coastal Dental — Contact form not sending NEW

Sarah (client) · 9:14am

Hi team, we've had a couple of patients say they filled in the contact form but we never got the email. Can you check it's working? Thanks!

Internal note (not sent to client) · Van

Checked — SMTP record was missing the new MX. Re-pointed it, sending a test now.

Assigned to Status